PENINGKATAN KUALITAS PELAYANAN PUBLIK PADA RUMAH SAKIT UMUM DAERAH KOTA TARAKAN

Meidi Priandana, Dan Buntu Paranoan, Achmad Djumlani

Abstract


Tarakan Hospital Regional Public Health Office has a duty, powers and functions in the field of public health services. With the increasing complexity of health problems in the world and the increasingly high demand, the demand for health services Tarakan Hospital is required to work on improving the quality of health care as one of improving public health efforts. The results of this study recommend some strategic issues that ought to be implemented by the Tarakan Hospital are required to work on improving the quality of health services to the community. Strategic issues which should be developed by the Tarakan Hospital is utilization of advances in technology, improve and maximize Human Resources and optimization of existing facilities


Full Text:

PDF

References


Anonimus, Keputusan Menteri PAN No. 63/M.PAN/7/2005 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.

_______,Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 81 Tahun 1993 Tentang Pedoman Tatalaksana Pelayanan Umum.

Barata, Atep Adya. 2003. Dasar-dasar Pelayanan Prima, Jakarta: PT. Elex Media Komputindo.

Dwiyanto, Agus, dkk. 2002. Reformasi Birokrasi Publik di Indonesia, diterbitkan Pusat Studi Kependudukan dan Kebijakan UGM, Yogyakarta: Galang Printika.

________. 1995. Penilaian Kerja Organisasi Pelayanan Publik, Makalah disampaikan pada Seminar Kinerja Organisasi Publik, Fisipol UGM, Yogyakarta.

Gasperz, Vincent. 1997. Manajemen Kualitas Dalam Industri Jasa, Jakarta: PT. Gramedia Pustaka.

_______. 1997. Total Quality Management, Jakarta: PT. Gramedia Pustaka.

Gibson, James L., Ivancevich, John M., Donnely JR., James H. 1996. Organisasi, Perilaku, Struktur, Proses, Edisi Kedelapan, Jakarta: Binarupa Aksara.

Keban, Yeremias T. 1995. Indikator Kinerja Pemerintah Daerah : Pendekatan Manajemen dan Kebijakan, Makalah disajikan pada seminar sehari Kinerja Organisasi Publik, Fisipol UGM, Yogyakarta.

Lane, Jan-Erik. 1995. The Public Sector, Concept, Models and Approaches, Second Edition, London: Sage Publication.

Lembaga Administrasi Negara. 2003. Penyusunan Standar Pelayanan Publik, LAN, Jakarta.

Moenir, 2001, Manajemen Pelayanan Umum di Indonesia, Jakarta: Bumi Aksara.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Jurnal Administrative Reform (JAR)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.