IMPLEMENTASI PELAYANAN PERPANJANGAN SURAT TANDA NOMOR KENDARAAN BERMOTOR DI SAMSAT SAMARINDA KOTA

Doddy Triantoro, Aji Ratna Kusuma, Djumadi .

Abstract


The aim of this study is to analyze the implementation of extension services of motor vehicle registration certificate in SAMSAT Samarinda. The research is using qualitative data analysis tehnique. The result shows that the extension of the service certificate of motor vehicle number based on the Indonesian National Police Regulation No. 05/2012, but practically it did not run well. Due to 7 (seven) parameter, only three items that can be pursued especially in a mechanism of service, accountability and hospitality of police personnel in service. The causes of less service in Samsat Samarinda are limited allocation of operational budgets to support the services, lack of availability of operational support that meets the qualifications required, both in quantity and quality, and availability of police personel with technology skill.


Full Text:

PDF

References


Anonimus, Undang-undang Nomor 22 Tahun 2009, tentang Lalu Lintas Jalan Raya, Indonesia, Jakarta.

_______, Peraturan Kepolisian Negara Nomor 05 tahun 2012 tentang Perpanjangan Surat Nomor Kendaraan Bermotor,

_______, Kepmenpan nomor .63/KEP/M.PAN/7/2003, tentang pedoman pelayanan umum

Hodge. 1999. Organisasi Teori dan Tingkah Laku. Diterjemahkan Kerta Sapoetra. Jakarta: Bina Aksara.

Mahmudi. 2007. Kinerja pegawai dalam Pelayanan Publik. Malang: Dinas Pertanian Kabupaten Malang.

Osborne, David dan Gaebler. 1999. Mewirausahakan Birokrasi, Reinventing Government, Transformasi Semangat Wirausaha Ke Dalam Sektor Publik, Penterjemah Abdul Rosyid. Jakarta: Pustaka Binaman Pressindo.

Van Meter, Donald, S. Van dan Carl E. Van Horn. 1985. The Policy Implementation Process; A Conceptual Framework. Baverly Hills: Sage Publication.inc.

Wahab, Abdul. 1997. Pengantar Analisis Kebijaksanaan Negara. Jakarta: Rineka Cipta.

_______, 1999. Analisis Kebijaksanaan Negara. Dari Formulasi ke Implementasi Kebijakan Negara. Edisi Kedua. Bumi Aksara, Jakarta.

_______, 2003. Analisis Kebijaksanaan Publik, Teori dan Aplikasinya, Cetakan II. Malang: Brawijaya University Press.

Winarno, Budi. 2002. Teori dan Proses Kebijakan Publik. Yogyakarta: Media Presindo.




DOI: http://dx.doi.org/10.52239/jar.v3i4.580

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Jurnal Administrative Reform (JAR)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Jurnal Administrative Reform (JAR)
pISSN: 2337-7542 | eISSN: 2615-6709
Organized and Published by Magister Administrasi Publik - Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman
W : http://e-journals.unmul.ac.id/index.php/JAR/
E  : jurnal.adm.reform@unmul.ac.id


Creative Commons License
Jurnal Administrative Reform (JAR) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.