Pendekatan Proses Internal dalam Menganalisa Efektivitas Organisasi pada Perusahaan Outsourcing Security
Abstract
Effectiveness is needed by the company in order to run its business processes optimally. However, a company can be hampered in achieving its goals due to conditions that occur within the company. Outsourcing security companies are responsible for preparing and managing security personnel to work in client companies that are users, where the processes that occur within the company are an important aspect for outsourcing security companies. This study aimed analyze the organizational effectiveness of security outsourcing company viewed from the internal process approach. This research is qualitative research conducted at a security outsourcing company in West Java. This study used interview to key persons in the company and observation. The results of this study showed that the outsourcing security company classified as effective with note as an organization according to the internal process approach. Human resource management, especially training, is a critical area that hinders the effectiveness of the company. The training aspect can be the focus of organizational development goal to improve the performance of security personnel who can contribute to the effectiveness of the company.
Efektivitas dibutuhkan oleh perusahaan agar dapat menjalankan proses bisnis secara optimal. Namun, sebuah perusahaan dapat terhambat dalam mencapai tujuannya dikarenakan kondisi yang terjadi di dalam perusahaan. Perusahaan outsourcing security bertanggung jawab menyiapkan dan mengelola personel satpam untuk bekerja di perusahaan klien yang menjadi pengguna, dimana proses yang terjadi di dalam perusahaan merupakan aspek penting bagi perusahaan ini. Penelitian ini bertujuan untuk menganalisa efektivitas perusahaan outsourcing security ditinjau dari pendekatan proses internal. Penelitian ini merupakan penelitian kualitatif yang dilakukan pada sebuah perusahaan outsourcing security di Jawa Barat. Pengumpulan data menggunakan metode wawancara kepada key person di perusahaan dan observasi. Hasil penelitian menunjukkan bahwa Perusahaan outsourcing security tergolong efektif dengan catatan sebagai sebuah organisasi menurut pendekatan proses internal. Pengelolaan sumber daya manusia khususnya pelatihan menjadi area kritis yang menghambat efektivitas perusahaan. Aspek pelatihan dapat menjadi fokus sasaran pengembangan organisasi untuk meningkatkan performa karyawan personel satpam yang dapat berkontribusi pada efektivitas perusahaan.
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DOI: http://dx.doi.org/10.30872/psikostudia.v11i3.8720
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