Factors of Resilience among Employees at Charlie Hospital Demak
Abstract
New hospitals such as Charlie Hospital Demak face major challenges related to high work pressure and structural uncertainty that risk reducing employee performance. This study aims to identify the dominant factors that influence employee resilience using Grotberg's theoretical framework. A descriptive qualitative approach was used through in-depth interviews, non-participant observation, and literature study of five key informants from various work units. The results show that the dominant factors influencing resilience are self-efficacy, social support from superiors, coworkers, and family, and an attitude of optimism. The three interact to form a positive loop that strengthens employees' adaptive abilities. Resilience is proven to be a strong predictor of employee performance. It is recommended that management implement a structured model of strengthening resilience through training and a multilevel support system.
Rumah sakit baru seperti Charlie Hospital Demak menghadapi tantangan besar terkait tekanan kerja tinggi dan ketidakpastian struktural yang berisiko menurunkan performa pegawai. Penelitian ini bertujuan mengidentifikasi faktor-faktor dominan yang memengaruhi resiliensi pegawai dengan menggunakan kerangka teori Grotberg.
Pendekatan kualitatif deskriptif digunakan melalui wawancara mendalam, observasi non-partisipan, dan studi pustaka terhadap lima informan kunci dari berbagai unit kerja. Hasil menunjukkan bahwa faktor dominan yang memengaruhi resiliensi adalah self-efficacy, dukungan sosial dari atasan, rekan kerja, dan keluarga, serta sikap optimisme. Ketiganya berinteraksi membentuk loop positif yang memperkuat kemampuan adaptif pegawai. Resiliensi terbukti sebagai prediktor kuat terhadap kinerja pegawai. Disarankan manajemen menerapkan model penguatan resiliensi secara terstruktur melalui pelatihan dan sistem dukungan multilevel.
Keywords
Full Text:
FULL TEXTReferences
Aase, K., Guise, V., Billett, S., Sollid, S. J. M., Njå, O., Røise, O., Manser, T., Anderson, J. E., & Wiig, S. (2020). Resilience in Healthcare (RiH): A longitudinal research programme protocol. BMJ Open, 10(10), 1–10. https://doi.org/10.1136/bmjopen-2020-038779
Al Shbail, M. O., Alshurafat, H., Ensour, W., Al Amosh, H., & Al-Hazaima, H. (2025). Exploring the impact of internal CSR on auditor turnover intentions: The mediating and moderating roles of job satisfaction, organisational commitment, and job complexity. Acta Psychologica, 256(January), 105012. https://doi.org/10.1016/j.actpsy.2025.105012
Aminah, S., & Santi, D. E. (2020). Resiliensi terhadap Tekanan Pekerjaan Pada Staf Lapangan Perusahaan Konstruksi di Surabaya. Psisula: Prosiding Berkala Psikologi, 1(1), 183–196. https://doi.org/10.30659/psisula.v1i0.7703
Anderson, J. E., Ross, A. J., Macrae, C., & Wiig, S. (2020). Defining adaptive capacity in healthcare: A new framework for researching resilient performance. Applied Ergonomics, 87(103), 1–9. https://doi.org/10.1016/j.apergo.2020.103111
Antonio, A. N., Kurniawan, J. E., Psikologi, F., & Ciputra Surabaya, U. (2024). PENGARUH RESILIENSI TERHADAP KINERJA KARYAWAN DENGAN JOB INSECURITY SEBAGAI MEDIATOR. JURNAL ILMIAH EDUNOMIKA, 08(02), 1–16.
Astuti, R. J., & Farabi, M. J. Al. (2024). Pengaruh Burnout, Self Efficacy, Motivasi Intrinsik, Innovative Work Behavior terhadap Kinerja Individu. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi, 4(1), 3014–3025. https://doi.org/10.56799/ekoma.v4i1.6396
Cao, X., Li, J., & Gong, S. (2021). The relationships of both transition shock, empathy, resilience and coping strategies with professional quality of life in newly graduated nurses. BMC Nursing, 20(1), 1–8. https://doi.org/10.1186/s12912-021-00589-0
Fallah-Aliabadi, S., Ostadtaghizadeh, A., Ardalan, A., Fatemi, F., Khazai, B., & Mirjalili, M. R. (2020). Towards developing a model for the evaluation of hospital disaster resilience: A systematic review. BMC Health Services Research, 20(1), 1–11. https://doi.org/10.1186/s12913-020-4915-2
Folayan, M. O., Oginni, O., Arowolo, O., & El Tantawi, M. (2020). Internal consistency and correlation of the adverse childhood experiences, bully victimization, self-esteem, resilience, and social support scales in Nigerian children. BMC Research Notes, 13(1), 1–6. https://doi.org/10.1186/s13104-020-05174-3
Gupta, S., & McCarthy, P. J. (2021). Sporting Resilience During COVID-19: What Is the Nature of This Adversity and How Are Competitive Elite Athletes Adapting? Frontiers in Psychology, 12(611261), 1–14. https://doi.org/10.3389/fpsyg.2021.611261
Hertinjung, W. S., Yuwono, S., Koza Laksita, A., Ayu Ramandani, A., Sekar Kencana, S., Studi Psikologi, P., & Psikologi, F. (2022). FAKTOR-FAKTOR YANG MEMENGARUHI RESILIENSI REMAJA DI MASA PANDEMI. Proyeksi, 17(2), 60–71. https://doi.org/https://doi.org/10.30659/jp.17.2.60-71
Kim, Y. H., Shin, S. Il, Kim, H. K., Jun, M., & Wreen, M. (2023). Advanced Practice Nurses’ Organization Commitment: Impact of Job Environment, Job Satisfaction, and Person-Organization Fit. Asian Nursing Research, 17(2), 91–101. https://doi.org/10.1016/j.anr.2023.03.002
Liu, Q., Jiang, M., Li, S., & Yang, Y. (2021). Social support, resilience, and self-esteem protect against common mental health problems in early adolescence A nonrecursive analysis from a two-year longitudinal study. Medicine (United States), 100(4), 1–8. https://doi.org/10.1097/MD.0000000000024334
Lyng, H. B., Macrae, C., Guise, V., Haraldseid-Driftland, C., Fagerdal, B., Schibevaag, L., Alsvik, J. G., & Wiig, S. (2021). Balancing adaptation and innovation for resilience in healthcare – a metasynthesis of narratives. BMC Health Services Research, 21(759), 1–13. https://doi.org/10.1186/s12913-021-06592-0
Lyng, H. B., Macrae, C., Guise, V., Haraldseid-Driftland, C., Fagerdal, B., Schibevaag, L., & Wiig, S. (2021). Capacities for resilience in healthcare; a qualitative study across different healthcare contexts. BMC Health Services Research, 22(474), 1–14. https://doi.org/10.1186/s12913-022-07887-6
Mendoza Bernal, I., Sánchez-Teruel, D., Robles-Bello, M. A., Sarhani-Robles, A., & Sarhani-Robles, M. (2023). Predictors of resilience in healthcare workers during the COVID-19 pandemic: a longitudinal study comparing the first and second waves. BMC Psychology, 11(143), 1–10. https://doi.org/10.1186/s40359-023-01077-7
Missasi, V., & Indah Dwi Cahya Izzati. (2019). Faktor – faktor yang Mempengaruhi Resiliensi. Prosiding Seminar Nasional Magister Psikologi Universitas Ahmad Dahlan, 8, 433–441.
Mutiarni, R. (2024). Beban Kerja, Konflik Peran, Dan Burnout Dalam Perspektif Resource Base View. Jurnal Transparan STIE Yadika Bangil, 2(1), 306–312. https://doi.org/https://doi.org/10.53567/jtsyb.v17i1.108
Narayan, R. (2021). Artificial intelligence for enhancing catalysis. MRS Bulletin, 46(11), 1014–1015. https://doi.org/10.1557/s43577-021-00215-z
Nashori, F., & Saputro, I. (2021). Psikologi Resiliensi (1st ed.). Universitas Islam Indonesia. https://www.researchgate.net/publication/351283333
Papadopoulou, C., Theotokis, A., & Hultman, M. (2023). Managerial mindset effects on international marketing strategy adaptation decisions. Industrial Marketing Management, 115(August 2022), 266–280. https://doi.org/10.1016/j.indmarman.2023.09.014
Park, Y., Lim, D. H., Kim, W., & Kang, H. (2020). Organizational support and adaptive performance: The revolving structural relationships between job crafting, work engagement, and adaptive performance. Sustainability (Switzerland), 12(12), 1–14. https://doi.org/10.3390/SU12124872
Pasaribu, R., Khairani, F., Adelia, M., Putri, N. A., & Manurung, S. H. (2025). Pengaruh beban kerja dan dukungan sosial terhadap stres kerja karyawan. Jurnal Akademik Ekonomi Dan Manajemena, 2(3), 642–652. https://doi.org/https://doi.org/10.61722/jaem.v2i3.5769
Pragholapati, A., Iyus, Y., & Irman, S. (2020). The Correlation Of Resilience With Nurses Work Stress In Emergency Unit Rumah Sakit Al Islam (RSAI) Bandung. Sorume Health Sciences Journal, 1(1), 9–18. https://doi.org/10.1186/s12912-021-00589-0
Rehman, S., Alotaibi, K. A., Rehman, E., Khan, M. N., Rahman, M. A., & Yaqoob, B. (2025). The buffering effects of mindfulness and organizational support on the mental health of hospital pharmacists in high-workload environments. Scientific Reports, 15(1), 1–17. https://doi.org/10.1038/s41598-025-96354-3
Ruisoto, P., Contador, I., Fernández-Calvo, B., Serra, L., Jenaro, C., Flores, N., Ramos, F., & Rivera-Navarro, J. (2020). Mediating effect of social support on the relationship between resilience and burden in caregivers of people with dementia. Archives of Gerontology and Geriatrics, 86(10), 1–6. https://doi.org/10.1016/j.archger.2019.103952
Ruiz-Rodríguez, I., Hombrados-Mendieta, I., Melguizo-Garín, A., & Martos-Méndez, M. J. (2022). The Importance of Social Support, Optimism and Resilience on the Quality of Life of Cancer Patients. Frontiers in Psychology, 13(83), 1–14. https://doi.org/10.3389/fpsyg.2022.833176
Salinas, J., Donnell, A. O., Kojis, D. J., Pase, M. P., DeCarli, C., Rentz, D. M., Berkman, L. F., Beiser, A., & Seshadri, S. (2021). Association of Social Support With Brain Volume and Cognition. JAMA Network Open, 4(8), 1–13. https://doi.org/10.1001/jamanetworkopen.2021.21122
Sheikh, A., Peyrovi, H., & Hamidreza, K. (2022). Rev The Mai Review. Medical Journal of the Islamic Republic of Iran (MJIRI), 36(3), 1–16. https://doi.org/10.47176/mjiri
Shi, L. S. B., Xu, R. H., Xia, Y., Chen, D. X., & Wang, D. (2022). The Impact of COVID-19-Related Work Stress on the Mental Health of Primary Healthcare Workers: The Mediating Effects of Social Support and Resilience. Frontiers in Psychology, 12(8), 1–11. https://doi.org/10.3389/fpsyg.2021.800183
Sinuraya, Z. S., & Harmen, H. (2024). PENGARUH PROFESIONALISME KERJA, TIME MANAGEMENT, DAN WORK RESILIENCE TERHADAP KINERJA KARYAWAN PT. PERKEBUNAN NUSANTARA IV REGIONAL 1 MEDAN. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 9(2), 1303–1322. https://doi.org/10.30651/jms.v9i2.22777
Sugiyono. (2018). METODE PENELITIAN KUANTITATIF, KUALITATIF DAN R&D (19th ed., Vol. 5). Alfabeta.
Wiig, S., Aase, K., Billett, S., Canfield, C., Røise, O., Njå, O., Guise, V., Haraldseid-Driftland, C., Ree, E., Anderson, J. E., Macrae, C., Bourrier, M., Berg, S. H., Bergerød, I. J., Schibevaag, L., Øyri, S. F., Sjøseth, S., O’Hara, J., Kattouw, C. E., … Jeppesen, E. (2020). Defining the boundaries and operational concepts of resilience in the resilience in healthcare research program. BMC Health Services Research, 20(1), 1–9. https://doi.org/10.1186/s12913-020-05224-3
Yu, J., & Xiang, K. (2025). Transformational Leadership, Organizational Resilience, and Team Innovation Performance: A Model for Testing Moderation and Mediation Effects. Behavioral Sciences, 15(1), 1–22. https://doi.org/10.3390/bs15010010
Zhai, X., & Li, S. (2025). The roles of growth mindset, resilience, and self-efficacy in student Engagement with AI-enhanced Chinese learning: A self-determination theory perspective. Learning and Motivation, 92(September), 102183. https://doi.org/10.1016/j.lmot.2025.102183
DOI: http://dx.doi.org/10.30872/psikostudia.v14i4.20719
Refbacks
- There are currently no refbacks.
Copyright (c) 2025 Indit Kurniasih, Mulya Virgonita I. Winta, MM. Shinta Pratiwi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Psikostudia: Jurnal Psikologi is indexed by :
PSIKOSTUDIA: Jurnal Psikologi Published by Faculty of Social and Political Siences, University of Mulawarman, Samarinda, East Kalimantan and This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
_________________________________________
PSIKOSTUDIA: Jurnal Psikologi
Department of Psychology
Faculty of Social and Political Siences, University of Mulawarman
Jl. Muara Muntai Kampus Gn. Kelua Samarinda 75411
Phone: +62 813 35350368
E-Mail: psikostudia@fisip.unmul.ac.id