Person-Job Fit and Psychological Meaningfullness as A Predictor of Work Engagement In Call Center Employees PT. X
Abstract
The rate of turnover for employees in a company will be of particular concern because it involves the company's expenses which are not cheap. When recruiting employees, it is hoped that individuals will be compatible with their jobs, and this compatibility will make employees psychologically meaningful at work and be able to immerse themselves in or be attached to their work, so that employees can last a long time in the company and reduce the budget for the recruitment, selection, and training processes. This study aims to determine the effect of Person Job Fit and Psychological meaningfulness in looking at work engagement in employees. The subject is a call center employee of PT. X aged 20-45 years. This research uses quantitative methods, uses a measuring instrument with a questionnaire model on the variable person job fit, psychological meaningfullness and work engagement. The results of this study indicate that Person Job Fit and psychological meaningfulness affect work engagement in call center employees at PT. X. Variable Person Job Fit and psychological meaningfulness together contribute 71% to work engagement. There needs to be matching between individuals and jobs at the beginning, to reduce the turnover of employees.
Laju keluar-masuk karyawan pada suatu perusahaan akan menjadi perhatian khusus, karena menyangkut pengeluaran biaya perusahaan yang tidak sedikit. Saat penerimaan karyawan diharapkan individu memiliki kecocokan dengan pekerjaannya, dan kecocokan itu membuat karyawan memiliki makna secara psikologi dalam bekerja dan mampu tenggelam atau memiliki keterikatan dengan pekerjaannya, sehingga karyawan pun dapat bertahan lama diperusahaan dan menekan anggaran proses rekrutmen, seleksi serta training. Penelitian ini bertujuan untuk mengetahui pengaruh dari Person Job Fit, Psychological meaningfulness dalam melihat work engagement pada karyawan. Subjek merupakan karyawan call center PT. X yang berusia 20-45 tahun. penelitian ini menggunakan metode kuantitatif, menggunakan alat ukur dengan model kuisioner pada variabel person job fit, psychological meaningfullness dan work engagement. Hasil penelitian ini menunjukkan bahwa Person Job Fit dan psychological meaningfulness mempengaruhi work engagement pada karyawan call center PT. X. Variable Person Job Fit dan psychological meaningfulness secara bersama-sama memberikan kontribusi pengaruh sebesar 71% terhadap work engagement. Perlu adanya pencocokan antara individu dengan pekerjaan diawal, untuk menekan keluar-masukknya karyawan.
Keywords
Full Text:
FULL TEXTReferences
Akmadelita, W. P., & Kusumaputri, E. S. (2018). Psychological meaningfulness at work as a mediator of job characteristic and job attachment in public elementary schools in Yogyakarta. Psychological Research and Intervention, 1(2), 42–49. https://doi.org/10.21831/pri.v1i2.21324
Arum, A. I. (2022). Pengaruh Person Organization Fit Terhadap Turnover Intention:Person Job Fit Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 10, 634–647.
Bakker, A. B., & Leiter, M. P. (2014). Work engagement: a handbook of essential theory and research. Psychology press. Psychology press.
Batubara, M., Aprilingga, F. H., & Fadlillah, A. B. (2022). Organizational Commitment as a Personal Resource in Forming of Work Engagement. Psikostudia : Jurnal Psikologi, 11(2), 259. https://doi.org/10.30872/psikostudia.v11i2.7526
Berahmawati, E. F., Sinulingga, S., & Wibowo, R. P. (2019). The Effect of Person Job Fit and Person Organization Fit of Pusat Penelitian Kelapa Sawit (PPKS) Medan Employee Performance. International Journal of Research and Review, 6(October), 213–220.
Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875–884. https://doi.org/10.1037/0021-9010.87.5.875
Carmeli, A., McKay, A. S., & Kaufman, J. C. (2014). Emotional intelligence and creativity: The mediating role of generosity and vigor. Journal of Creative Behavior, 48(4), 290–309. https://doi.org/10.1002/jocb.53
Fairlie, P. (2011). Meaningful work, employee engagement, amd other key employee outcomes: implications for human resource development. Advances in Developing Human Resources, 13(4), 508–525. https://doi.otg/https://doi.org/10/1177/1523422311431679
Ilmiah, J. P., Isnayni, A., & Salendu, N. A. (2019). Hubungan Antara Kesesuaian Pekerjaan-Individu Terhadap Intensi Mengundurkan Diri Pada Hotel X: Intervensi Job Crafting. Intuisi : Jurnal Psikologi Ilmiah, 11(2), 114–121.
Karhani, M., Adriansyah, M. A., & Sofia, L. (2022). Tinjauan Beban Kerja terhadap Keterikatan Kerja Tenaga Honorer yang Bekerja Tiada Henti di Masa Pandemi. Psikostudia : Jurnal Psikologi, 11(3), 416. https://doi.org/10.30872/psikostudia.v11i3.7983
Kristof-Brown, A. L., Zimmerman, R. D., & J. E. C. (2005). Consequences of individuals’ fit at work: a meta-analysis of person-job, person-organization, person-group, and person-supervisor fit’. Personnel Psychology, (58) 2, 281–342.
Leng, G. E., & Chin, M. L. C. (2016). Person-Job Fit, Personality, Organizational Commitment and Intention to Stay Among Employees in Marketing Departments. Jurnal Psikologi Malaysia, 30(1), 80–89.
Mulyati, R. (2020). Kebermaknaan Kerja dan Keterikatan Kerja: Sebuah Tinjauan Metaanalisis. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 25(1), 29–44. https://doi.org/10.20885/psikologika.vol25.iss1.art3
N, Shandy Olivia & Prihatsanti, U. (2017). HUBUNGAN ANTARA IKLIM ORGANISASI DENGAN WORK ENGAGEMENT PADA ANGGOTA SABHARA POLDA JATENG SEMARANG Shandy Olivia N., Unika Prihatsanti. 6(Nomor 4), 354–361.
Nasrul, E., Masdupi, E., & Syahrizal. (2020). The Effect of Competencies and Job Stress on Work Engagement with Job Satisfaction as Mediating Variable. 124(2016), 717–730. https://doi.org/10.2991/aebmr.k.200305.138
Purba, S. D., Venica, T., Sitorus, T., Studi, P., Management, M., Katolik, U., Atma, I., & Jakarta, J. (2022). PSYCHOLOGICAL MEANINGFULNESS OF WORK EFFECTS ON ORGANIZATIONAL COMMITMENT IN HUMAN RESOURCE DEPARTMENT. 23(2), 162–178.
Sawir, M., Yasri, & Abror. (2021). The Effect of Stress, Work Environment and Work Engagement on Employee Performance. Proceedings of the Sixth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2020), 179(Piceeba 2020), 606–611. https://doi.org/10.2991/aebmr.k.210616.093
Sekiguchi, T. (2004). Person-Organization fit and Person-Job fit in employee selection: A review of the literature. Osaka Keidai Ronshu, 54(6), 179–196.
Steger, M. F., Dik, B. J., & Duffy, R. D. (2012). Measuring Meaningful Work: The Work and Meaning Inventory (WAMI). Journal of Career Assessment, 20(3), 322–337. https://doi.org/10.1177/1069072711436160
Stephen, R., & Judge, T. A. (2015). Perilaku organisasi. Penerbit Salemba Empat, Jakarta.
Sugiono. (2016). Metode Penelitian Kuantitatif, Kualitatif, R&D. Bandung: PT. Alfabet.
Sungkit, F. N., & Meiyanto, I. S. (2015). Pengaruh Job Enrichment Terhadap Employee Engagement Melalui Psychological Meaningfulness Sebagai Mediator. Gadjah Mada Journal of Psychology Januari, 1(2015), 61–73. http://download.portalgaruda.org/article.php?article=410663&val=8866&title=Pengaruh Job Enrichment terhadap Employee Engagement melalui Psychological Meaningfulness sebagai Mediator
Suwatno. (2013). Manajemen Sumber Daya Manusia dalam Organisasi Publik dan Bisnis. CV Alfabeta.
Widyastuti, T., & Ratnaningsih, I. Z. (2020). Hubungan Antara Person Job-Fit Dengan Kepuasan Kerja Pada Karyawan Kantor Pusat Bank Jateng Semarang. Jurnal EMPATI, 7(3), 907–913. https://doi.org/10.14710/empati.2018.21746
DOI: http://dx.doi.org/10.30872/psikostudia.v12i3.10468
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Psikostudia : Jurnal Psikologi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Indexing by :
_________________________________________
PSIKOSTUDIA: Jurnal Psikologi Published by Faculty of Social and Political Siences, University of Mulawarman, Samarinda, East Kalimantan and This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
_________________________________________
PSIKOSTUDIA: Jurnal Psikologi
Department of Psychology
Faculty of Social and Political Siences, University of Mulawarman
Jl. Muara Muntai Kampus Gn. Kelua Samarinda 75411
Phone: +62 813 35350368
E-Mail: psikostudia@fisip.unmul.ac.id