ANALISIS INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN KANTOR IMIGRASI KELAS I SAMARINDA
Bambang Irawan
Abstract
This paper aimed to descibe and analyze the degree of public satisfaction towards Samarinda First Class Imigration Office by using public satisfaction index. The method that employed in this paper is decriptive-quantitative where the data take form in numbers and analyzed with statistic-descriptive technique. Scoring system used in this paper was likert scale. The result of the study showed that average score was 3.08 in the interval of 2.51-3.25 so it was included in “good” cathegory.
Anonim. Undang-undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik.
______. Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63/KEP/M2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.
______. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 16 Tahun 2014 Tentang Pedoman Survei Kepuasan Masyarakat Terhadap Penyelenggaraan Pelayanan Publik.
Jurnal Administrative Reform (JAR) pISSN: 2337-7542 | eISSN: 2615-6709 Organized and Published by Magister Administrasi Publik - Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman W : http://e-journals.unmul.ac.id/index.php/JAR/ E : jurnal.adm.reform@unmul.ac.id