ANALISIS KUALITAS PELAYANAN PUBLIK DI RUMAH SAKIT INCE ABDUL MOEIS SAMARINDA

Alimul Hakim

Abstract


The Purpose of this study is to analyze and describe quality of public services and analyzes the factors that become supporting and quality public services General Hospital of Ince Abdul Moeis Samarinda. This research includes qualitative descriptive research. Descriptive research is to gain a clearer picture of the phenomena that occur in relation to the problems examined. The qualitative data is done by organizing data, translate it into the units, synthesize, organize into a pattern, choose which is important and which will be studied, and make conclusions from the results of the exposure can be told to others. Research instrument is a researcher himself, and once served as a means of collecting data. Researcher as research instrument aims to obtain valid data and reliable.

Full Text:

PDF

References


Anonim, UU RI.No. 44 tahun 2009 tentang Rumah Sakit.

_______, Kepmenpan Nomor 63/KEP/M.PAN/7/2003. Unsur Dasar Pengukuran Indeks Kepuasan Masyarakat. Menteri Pendayagunaan Aparatur Negara. Jakarta.

Miles, Mathew B.A. dan Michael Humberman. 2002. Analisis data Kualitatif, Penerjemah Tjetjep Rohendi Rohidi. Jakarta: Penerbit Media Group.

Moenir, A.S. 2003. Manajemen Pelayanan Umum Indonesia. Jakarta: Bumi Aksara.

Moloeng, Lexy. J. 2000. Metode Penelitian Kualitatif. Bandung: Remaja Rosdakarya.

Pasolong, Harbani. 2008. Teori Administrasi Publik. Bandung: Alfabeta.

Sugiyono. 2005. Memahami Penelitian Kualitatif. Bandung: Alfabeta

________. 2006. Metode Penelitian Administrasi, Cetakan ke-20. Bandung: Alfabeta.

Sinambela, Lijan Poltak. 2006. Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.

Thoha, Miftah. 2001. Dimensi-Dimensi Prima Ilmu Administrasi Negara. Jakarta: PT. Raja Grafindo Persada.

Tjiptono, Fendy. 2004. Manajemen Jasa. Yogyakarta: Penerbit Andi.

Winarno, Budi. 2005. Teori dan Proses Kebijakan Publik. Yogyakarta: Media Presindo.




DOI: http://dx.doi.org/10.30872/jp.v4i3.415

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Jurnal Paradigma (JP)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Jurnal Paradigma (JP)
pISSN: 2252-4266 - eISSN: 2615-3394
Organized and Published by Magister Administrasi Publik - Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman
W : http://e-journals.unmul.ac.id/index.php/JParadigma/
E  : jurnal.paradigma@unmul.ac.id 

Creative Commons License
Jurnal Paradigma (JP) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.