PELAKSANAAN STANDAR PELAYANAN PAJAK KENDARAAN BERMOTOR DI KANTOR BERSAMA SAMSAT UPT KUTAI KARTANEGARA

Surya Adi Praja

Abstract


This paper tried to explain the implementation of the standard service of vehicles tax at Kutai Kartanegara Samsat Office. Based on the observation made, it was found that the six standard service of vehicles tax that include: system, mechanism and procedure, service time, fee/tariff, service product and complaint management were generally implemented according to the expected result.

Full Text:

PDF

References


Amien. 1999. Pelayanan Publik Berbasis Costumer (Pelanggan). Cetakan Pertama. Penerbit Gava Media. Yogyakarta.

Anonim. Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Penyelenggaraan Pelayanan Publik.

________. Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 15 Tahun 2014 tentang Standar Pelayanan Publik.

Gibson. 2001. Manajemen. Edisi Kedua. Cetakan Ketigabelas. Media Group. Jakarta.

Islamy. 1998. Pengembangan Budaya Birokrasi. Cetakan Pertama. PT. Raja Grafindo Perkasa. Jakarta.

Moenir. 2002. Azas Dalam Pelayanan Publik. Cetakan Kedua. Remaja Rosda Karya: Bandung.

Sinambela dkk. 2006. Manajemen Dalam Pelayanan Publik. Cetakan Kedua. Penerbit CV. Haji Masagung: Jakarta.




DOI: http://dx.doi.org/10.52239/jar.v5i2.842

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Jurnal Administrative Reform (JAR)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Jurnal Administrative Reform (JAR)
pISSN: 2337-7542 | eISSN: 2615-6709
Organized and Published by Magister Administrasi Publik - Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman
W : http://e-journals.unmul.ac.id/index.php/JAR/
E  : jurnal.adm.reform@unmul.ac.id


Creative Commons License
Jurnal Administrative Reform (JAR) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.